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Frequently Asked
Questions?
Q. What is the minimum rental period?
We require a three night minimum for some of our
apartments, for all other properties we require a 4
night minimum.
Q. Is a weekly rental
from Saturday to Saturday only?
A. No, guests are welcome to arrive and depart on
any day of the week.
Q. What are the prices for
periods shorter/longer than a week?
A. Shorter periods are proportionally (per night
cost) more expensive due to the fixed costs of
cleaning, check-in & check-out, etc. You get the
most saving from weekly rentals, "special rates" are
available for periods of two weeks or longer stays.
Q. Can I be sure I will get
the apartment I have reserved:
Apartments unlike hotels, are privately owned single
dwellings in large buildings. Venice Rentals only
manages the bookings for the owners, we are not the
owners of each individual apartment.
If your apartment should become unavailable for any
reason such as malfunction of heat, hot water, air
conditioning, gas leaks, water leaks and any damage
that needs immediate attention we will notify you of
the problem as soon as we became aware of it.
Q. Is the rent all
inclusive?
A. All prices are fully inclusive of gas,
electricity (including air-conditioning and internet
access where available), bed linens and towels,
final cleaning and check-in up until 8:00 p.m. There
are no hidden extras to pay.
Rentals over 7 nights include a bed linen and towel
change during your stay.
Telephone charges, where applicable, are extra.
Q. Can I get maid
service?
A. Yes, maid service is available on request. Just
ask when you make your booking and we'll be
delighted to give you full details.
Q. What is "Ground
floor" versus "First floor"?
A. The 'Ground floor' is an apartment right off of
the street level, the next floor up being 'First
floor'...and so on.
Q. What will there be in
the apartment?
A. This may vary from apartment to apartment,
generally you will find all of your needs to make
meals such as dishware, cutlery, glasses, cooking
equipment and utensils as well as sugar and
condiments.
We will also be happy to satisfy your special
requests for food, wine etc.
Just ask about our Food Shopping Service.
Q. Do you have any
favorite restaurants?
A. Yes, this will be included in the information
file at the apartment together with a map of Venice,
vaporetto routes, and other documents you will find
useful.
Q. Do you have an office
in Venice?
A. Yes, we are based on Lido and can be reached on
our office or cell line most of the day. In case of
emergency we can be contacted at anytime outside of
normal office hours. Details of emergency contact
telephone numbers will be provided when booking.
ARRIVAL INFORMATION
Q. How do I find my
apartment?
A. We will meet you at the nearest boat stop and
walk you to your apartment so that you don't get
lost! You will get instructions upon booking.
We will give you keys, show you the ins and outs of
the apartment, answer any questions you may have and
give you all the assistance you should need.
Q. Where do I check out?
A. At the property. When leaving one of our
representatives will be there to collect keys etc.
unless other arrangements have been made upon your
checking in.
Q. How do I get to my
apartment from the airport and how long will it
take?
A. You will receive detailed instructions on how to
arrive in Venice when you book your apartment with
us. Please bear in mind that the water bus service
(known as the ‘vaporetto’ system) does not serve
Venice’s Marco Polo Airport or Treviso Airport
(which is served by the airlines Ryanair and
Transavia). The following options are available,
depending on which airport you are flying into:
From Marco Polo Airport (www.veniceairport.it)
The easiest and, we think, the most memorable way
into Venice if arriving at Marco Polo is by private
water taxi. This can either be booked through us or
found directly at the airport. You will be taken
directly to your apartment where you will meet one
of our representatives.
Although this is the more expensive option, it is
also the most convenient.
Alternatively you can take a road taxi or the bus
(see
www.actv.it
and
www.atvo.it for
timetables) to Piazzale Roma. From Piazzale Roma you
may choose either to walk or take the water bus (the
vaporetto) to the stop closest to your apartment.
(The most convenient vaporetto stop for your
apartment can be found in the apartment description
on this website).
From Marco Polo Airport it will take approximately
25 minutes by water taxi and about an hour by other
means of transport.
From Treviso (Canova) Airport (www.trevisoairport.it)
Please note that Treviso Airport (with its Ryanair
and Transavia flights) is situated inland and is
therefore not served by water taxis, the Alilaguna
boat service or the water bus (vaporetto) system.
There is, however, a regular ATVO coach service
which links this airport with Venice and usually
coincides with flights. See
www.atvo.it for timetables. The
journey from Treviso Airport to Piazzale Roma takes
around 1 hour 10 minutes. From there you may choose
either to walk or take the water bus (the vaporetto)
closest to your apartment. (The most convenient
vaporetto stop for your apartment can be found in
the apartment description on this website).
Q. How do I get to my
apartment from the train station and how long will
it take?
A. You will receive detailed information when you
book but basically, as the station (Stazione Santa
Lucia / Ferrovia) is conveniently located in Venice
you will be able to reach your apartment either by
water taxi or by water bus (vaporetto).
One of our representatives will meet you at the
apartment.
You should be able to reach your apartment in
approximately ten/fifteen minutes by water taxi and
thirty minutes by water bus (vaporetto).
Q. What time can I check
in and out?
A. Check-in is from 1:00 p.m. until 8:00 p.m. daily
(It may be possible to arrange different check-in
times upon request at the time of booking but after
8:00 p.m. there is a surcharge of € 50,00 until
midnight). We kindly ask you to check out by 10:00
a.m. in order that we may prepare the apartment for
the next arrival.
PAYMENT
Q. How do I pay?
A. You will receive detailed instructions upon
booking of all of your options for payment.
Q. Is the rent all
inclusive?
A. All prices are inclusive of gas, electricity
(including air-conditioning and internet access
where available), bed linen and towels, final
cleaning and check-in up until 8:00 p.m. There are
no hidden extras to pay.
Rentals over 7 nights include a bed linen and towel
change during your stay.
Telephone charges, where applicable, are extra.
Q. How do I get
confirmation of my booking?
A. By e-mail or, if requested, by fax.
Q. At which point my
reservation is considered as binding?
A. Your reservation becomes binding once you have
made the required deposit payment. |
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